World Quality Week 2023
In the ever-evolving world of business, maintaining a competitive edge is crucial for success. As we celebrate World Quality Week 2023 under the theme of “realising your competitive potential,” it is essential to highlight how organisations like BGEN are making quality principles the cornerstone of their operations. BGEN’s dedication to delivering quality work for its clients is a testament to their unwavering commitment to continuous improvement, and empowerment.
BGEN have been at the forefront of engineering for over 100 years, solving engineering challenges of the modern world and providing greener, sustainable engineering solutions for clients in heavy Industry, pharmaceutical, energy and utilities.
BGEN’s approach to quality is deeply rooted in its core values. Continuous improvement, Empowering people, Doing the right thing. These values allow BGEN to create a culture that allows the business to learn, evolve and adapt to the client and market requirements, empower their team to contribute their unique skills and ideas and finally ensure the highest standard and ethics in all of its operations, making sure that quality is not compromised in any way and the quality of work is delivered to the highest standard.
A Quality-Focused Approach
BGEN’s commitment to quality is not just a catchphrase; it’s a way of doing business. This approach ensures that the products, services, and processes are of a consistently high standard, meeting or even exceeding client expectations. This focus on quality permeates every aspect of BGEN’s operations, from project planning to execution and beyond.
One of the essential aspects of this approach is a rigorous quality management system. BGEN implements comprehensive quality control measures to identify and rectify potential issues promptly. This, in turn, reduces the likelihood of errors and problems occurring during project execution, ultimately leading to higher customer satisfaction.
Addressing the Challenges in the Construction Industry
The construction industry, like many others, faces its unique set of challenges when it comes to quality. Avoidable errors in construction processes currently account for up to 21% of project value in the UK. This is a significant figure, representing not only financial losses but also a decline in the industry’s reputation. BGEN recognises the importance of addressing these issues to improve efficiency, boost profits, and enhance the company’s reputation among clients.
By adopting quality methods and processes, BGEN can undeniably make a substantial impact in reducing this alarming statistic. Through rigorous quality control, precise project management, and a commitment to continuous improvement, BGEN can significantly decrease errors, ensuring that projects are delivered on time, within budget, and with the highest level of quality.
Customer-Centric Approach
BGEN’s dedication to quality principles and continuous improvement is fundamentally customer-centric. It ensures that customers remain at the forefront of all their efforts. When you choose BGEN, you can trust that the projects will be delivered to the highest standard, exceeding expectations and providing the best value for your investment.
“Quality isn’t something that should be ‘bolted on’ to the end of a process, nor should it be ‘wheeled out’ when something goes wrong. Quality must be an integral part of the process, with the ‘right first-time’ ethos at the heart of what we do.”
Gavin Punshon, BGEN’s Quality & Environment Director
In celebration of World Quality Week 2023 and its theme of “realising your competitive potential,” BGEN stands as an exemplar of an organisation that embodies the principles of quality and continuous improvement. By adhering to the core values, focusing on quality at every level, and actively addressing challenges in the construction industry, BGEN not only delivers high-quality work for its clients but also contributes to the broader mission of enhancing business efficiency, reputation, and value to customers.
