Adherence to government guidelines
The spread of the COVID-19 Coronavirus continues to dominate the news, with major implications for public health and the NHS. It is also causing economic disruption and we want to reassure you we have put in place sensible measures to ensure that BGEN Limited is well prepared and well positioned to continue to support you and handle your work.
We are focused on two key aspects: the health and welfare of both our clients and our staff, and our ability to continue to support our clients
A robust approach to risk management and operational effectiveness is integral to our business and so we are prepared for unexpected and unusual events through a comprehensive Business Continuity Plan. Our BCP plan identifies the requirements that would be needed for each area of the business to function under a wide range of scenarios and it is kept under constant review.
We have invested in technology and infrastructure to ensure that the business is both robust and adaptable to be able to cope with significant and potentially disruptive events:
- Across our office locations, we already operate an agile working policy which means that our staff have the ability to work from home and can remotely access our systems within a secure IT environment. We are also able to redirect work phone lines to employee mobile phones, so they remain contactable.
- We operate from multiple office locations across the UK and importantly have a multi-site approach to our main functions and provision of services to clients. This gives us the flexibility to temporarily relocate activities or teams to other sites if necessary. We also have off-site recovery locations which we are able to invoke if needed.
- In the event the Government recommends office closures, we are ready to respond in a manner which will minimise disruption and improve our ability to continue to service your work.
- Because of our investment we are well placed to support clients whose on-site operations may be impacted by the current situation.
Employee and client safety
The health, safety and well-being of our staff and clients is of paramount importance to us. We are therefore closely monitoring and implementing official guidelines from the Government and health organisations in respect of Coronavirus.
Based on current Government advice, we have asked staff to travel for business only when essential. During this period, we can facilitate meetings by telephone, video conferencing and Skype. In the current circumstances, we believe that facilitating meetings by telephone or video conference is best practice
Whilst these control measures are active and are adhered to, each business stream has assigned individuals as a point of contact. In the first instance please contact us via our normal office numbers, with the following assigned individuals accessible if specific assistance or guidance is required:
Sales & marketing
Severn Trent Water
Scottish Water (MCC/SI)
Scottish Water (Telemetry)
Other (not listed)